Returns Policy

No quibble refunds on all items* if returned within 14 days of purchase, unused, and in unopened packaging (where possible).  This policy is offered in addition to your legal rights.


A refund will be processed, via the method received, within 7 days of receipt of the item and in the condition as stated above.  P&P costs are NOT refundable.  The customer pays for return postage unless Rainbow Rock has accepted responsibility.


In some instances, a photo of a faulty or damaged item may be required before a return/refund can be processed.

Email Carla at, use the 'contact us' form or message us on Facebook.  Thank you 

Also see full 'terms and conditions' for additional information.

*unless noted as exempt (e.g. earrings)