No quibble refunds on all items* if returned within 14 days of purchase, unused, and in unopened packaging (where possible). This policy is offered in addition to your legal rights.
A refund will be processed, via the method received, within 7 days of receipt of the item and in the condition as stated above. P&P costs are NOT refundable. The customer pays for return postage unless Rainbow Rock has accepted responsibility.
In some instances, a photo of a faulty or damaged item may be required before a return/refund can be processed.
Also see full 'terms and conditions' for additional information.
*unless noted as exempt (e.g. earrings)